Herul. “QUALITATIVE STUDY OF HANDLING PATIENT COMPLAINTS IN HEALTH SERVICES AT INSTALLATIONS OF MAKASSAR CITY REGIONAL HOSPITAL IN 2021”. Homes Journal = Hospital Management Studies Journal 3, no. 2 (Juni 23, 2022): 77-83. Diakses April 28, 2025. https://tes-ojs.uin-alauddin.ac.id/index.php/homesjournal/article/view/28762.